Connect with us

Tech EU News

euronews U talk – Protecting your internet purchases

Published

2 years ago

on



http://www.euronews.com/ In this edition of U Vittoria Pischedda from Lyon, France asks:

“I bought a computer online from a German website but it does not work properly. What should I do? Are there general rules for returning goods purchased online?”

Jimena Gómez de la Flor, from Europe Direct responds:

“When you buy online goods you have at least two years to ask for a replacement or a repair if it does not work. The same rules appl when you buy goods in shops.

“This two-year guarantee period can be even longer in some countries. It starts from the moment goods are delivered. The vendor is always liable for repairing or replacing the goods in a reasonable time. If they cannot, you can always claim for a refund or a price reduction.

“In some EU countries you can also ask the producer for a solution. However, you have to check where the vendor is registered, as EU rights only apply when the vendors are registered in the EU.

“In general terms, you have the right to cancel purchase when shopping online within seven working days from the day you received it.
Usually to cancel, all you have to do is inform them. You do not need to mention any specific reason. Then just return the purchase and the refund should be complete within 30 days.

“If you have any problems with this, you can always contact a European consumer centre. They can help you with online and transborder issues. If you have a problem with a local vendor, you can always contact a national consumer centre”.

If you want to ask a question, click the button below or call the number 00800 6 7 8 9 10 11.

Thanks to ISEG and ISPI.

Find us on:
Youtube http://bit.ly/zr3upY
Facebook http://www.facebook.com/euronews.fans
Twitter http://twitter.com/euronews

source

Related Topics:
Continue Reading
Click to comment

You must be logged in to post a comment Login

Leave a Reply

Tech EU News

Flower power: botanical art takes root at Saatchi Gallery

Published

2 days ago

on

October 10, 2026

By



From flowers in the Andes Mountains to microfungi. A new exhibition at London’s Saatchi Gallery is showcasing some of the world’s most fascinating flora.

READ MORE : https://www.euronews.com/2022/04/12/flower-power-botanical-art-takes-root-at-saatchi-gallery

Subscribe to our channel: https://www.youtube.com/c/euronews?sub_confirmation=1
Watch our LIVE here: https://www.youtube.com/c/euronews/live

Subscribe to our thematic channels:
NoComment: https://www.youtube.com/c/nocommenttv?sub_confirmation=1
Green: http://bit.ly/2sMsaDB
Euronews Next: https://www.youtube.com/c/EuronewsNext?sub_confirmation=1
Euronews Travel: https://www.youtube.com/c/EuronewsTravel?sub_confirmation=1

Euronews is available on YouTube in 12 languages: https://www.youtube.com/user/euronewsnetwork/channels

#Cult

source

Continue Reading

Tech EU News

Telecoms, a market in consolidation

Published

3 days ago

on

October 9, 2026

By



Telecoms seems to have a guaranteed future ahead of it, an essential cornerstone 21st century industry employing hundreds of thousands, yet it is an industry in flux in Europe, one of its most competitive markets, where a host of household names jostle for position and some grand old industrial empires and upstart brands square off to grab sales. The prizes are huge, and the game is on.

French number one mobile operator Orange intends to be still standing when the dust settles. Today it is a 41…
READ MORE : http://www.euronews.com/2014/10/07/telecoms-a-market-in-consolidation

What is in the news today? Click to watch: https://www.youtube.com/playlist?list=PLSyY1udCyYqBeLGPTLVZMp8kczDH7_5Ni

euronews: the most watched news channel in Europe
Subscribe! http://www.youtube.com/subscription_center?add_user=euronews

euronews is available in 14 languages: https://www.youtube.com/user/euronewsnetwork/channels

In English:
Website: http://www.euronews.com/news
Facebook: https://www.facebook.com/euronews
Twitter: http://twitter.com/euronews
Google+: http://google.com/+euronews
VKontakte: http://vk.com/en.euronews

source

Continue Reading

Tech EU News

How to make Nikkei scallops with Clay chef Jolbi Huacho

Published

4 days ago

on

October 9, 2026

By



Clay Dubai chef Jolbi Huacho explains the history of Nikkei cuisine, while we share how to make scallops Nikkei-style

READ MORE : https://www.euronews.com/2022/02/23/how-to-make-nikkei-scallops-with-clay-chef-jolbi-huacho

Subscribe to our channel: https://www.youtube.com/c/euronews?sub_confirmation=1
Watch our LIVE here: https://www.youtube.com/c/euronews/live

Subscribe to our thematic channels:
NoComment: https://www.youtube.com/c/nocommenttv?sub_confirmation=1
Euronews Green: http://bit.ly/2sMsaDB
Euronews Next: https://www.youtube.com/c/EuronewsNext?sub_confirmation=1
Euronews Travel: https://www.youtube.com/c/EuronewsTravel?sub_confirmation=1

Euronews is available on YouTube in 12 languages: https://www.youtube.com/user/euronewsnetwork/channels

#CultureTaste

source

Continue Reading

Tech EU News

When baking is an art form: bespoke cakes with UAE chef Nadia Parekh

Published

4 days ago

on

October 8, 2026

By



Chef Nadia Parekh explains the importance of texture, colour and composition when creating one of her bespoke cakes.

READ MORE : https://www.euronews.com/2020/11/06/when-baking-is-an-art-form-bespoke-cakes-with-uae-chef-nadia-parekh

Subscribe to our channel: https://www.youtube.com/c/euronews?sub_confirmation=1
Watch our LIVE here: https://www.youtube.com/c/euronews/live

Subscribe to our thematic channels:
NoComment: https://www.youtube.com/c/nocommenttv?sub_confirmation=1
Euronews Living: http://bit.ly/2sMsaDB
Knowledge: https://www.youtube.com/c/euronewsknowledge?sub_confirmation=1

Euronews is available on YouTube in 12 languages: https://www.youtube.com/user/euronewsnetwork/channels

#Taste

source

Continue Reading

Tech EU News

…we will have to abandon coastal cities like New York, New Orleans, Rotterdam and Hamburg.

Published

5 days ago

on

October 7, 2026

By



Professor Anders Levermann explains why rising sea levels caused by climate change pose such a risk.

READ MORE : https://www.euronews.com/2021/11/05/we-will-have-to-abandon-coastal-cities-like-new-york-new-orleans-rotterdam-and-hamburg

Subscribe to our channel: https://www.youtube.com/c/euronews?sub_confirmation=1
Watch our LIVE here: https://www.youtube.com/c/euronews/live

Subscribe to our thematic channels:
NoComment: https://www.youtube.com/c/nocommenttv?sub_confirmation=1
Euronews Green: http://bit.ly/2sMsaDB
Euronews Next: https://www.youtube.com/c/EuronewsNext?sub_confirmation=1
Euronews Travel: https://www.youtube.com/c/EuronewsTravel?sub_confirmation=1

Euronews is available on YouTube in 12 languages: https://www.youtube.com/user/euronewsnetwork/channels

#Climate

source

Continue Reading

Trending

On this website we use first or third-party tools that store small files (cookie) on your device. Cookies are normally used to allow the site to run properly (technical cookies), to generate navigation usage reports (statistics cookies) and to suitable advertise our services/products (profiling cookies). We can directly use technical cookies, but you have the right to choose whether or not to enable statistical and profiling cookies. Enabling these cookies, you help us to offer you a better experience.