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euronews U talk – Protecting your internet purchases

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1 year ago

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http://www.euronews.com/ In this edition of U Vittoria Pischedda from Lyon, France asks:

“I bought a computer online from a German website but it does not work properly. What should I do? Are there general rules for returning goods purchased online?”

Jimena Gómez de la Flor, from Europe Direct responds:

“When you buy online goods you have at least two years to ask for a replacement or a repair if it does not work. The same rules appl when you buy goods in shops.

“This two-year guarantee period can be even longer in some countries. It starts from the moment goods are delivered. The vendor is always liable for repairing or replacing the goods in a reasonable time. If they cannot, you can always claim for a refund or a price reduction.

“In some EU countries you can also ask the producer for a solution. However, you have to check where the vendor is registered, as EU rights only apply when the vendors are registered in the EU.

“In general terms, you have the right to cancel purchase when shopping online within seven working days from the day you received it.
Usually to cancel, all you have to do is inform them. You do not need to mention any specific reason. Then just return the purchase and the refund should be complete within 30 days.

“If you have any problems with this, you can always contact a European consumer centre. They can help you with online and transborder issues. If you have a problem with a local vendor, you can always contact a national consumer centre”.

If you want to ask a question, click the button below or call the number 00800 6 7 8 9 10 11.

Thanks to ISEG and ISPI.

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EU Commissioner Virkkunen urges US to respect EU digital rules

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4 hours ago

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June 14, 2026

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EU Commissioner Virkkunen urges US to respect EU digital rules

In a wide-ranging interview with , Henna Virkkunen, the EU Commissioner for Tech Sovereignty, speaks about the possibilities and pitfalls of AI, the investigation into X’s Grok chatbot and a possible social media ban for kids.

READ MORE : http://www.euronews.com/2026/01/27/eu-commissioner-virkkunen-urges-us-to-respect-eu-digital-rules

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Zelenskyy hails ‘substansive’ call with US officials following peace talks with Ukrainian delegation

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5 hours ago

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June 14, 2026

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Zelenskyy hails ‘substansive’ call with US officials following peace talks with Ukrainian delegation

A Ukrainian delegation met with US officials for three days of peace talks in Florida. Both sides acknowledge lasting peace will depend on Russia.

READ MORE : http://www.euronews.com/2025/12/07/zelenskyy-hails-substansive-call-with-us-officials-following-peace-talks-with-ukrainian-de

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Which countries are hotspots for abuse material?

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6 hours ago

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June 14, 2026

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Online child exploitation is increasing across Europe, alongside AI-generated abuse content. Which countries are emerging as hotspots for abuse material?

#EuropeInMotion explains the latest figures.

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Europe Today: Energy shock and Russian oil sanctions dominate crunch G7 finance talks

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9 hours ago

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June 13, 2026

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Europe Today: Energy shock and Russian oil sanctions dominate crunch G7 finance talks

G7 finance ministers are gathering in Paris for a second day of crunch talks on rising energy prices, sanctions, and how to contain the economic impact of disruptions in Hormuz. All this as Italian PM Giorgia Meloni urges the EU to treat the energy crisis with the same urgency as defence spending.

READ MORE : http://www.euronews.com/2026/05/19/europe-today-energy-shock-and-russian-oil-sanctions-dominate-crunch-g7-finance-talks

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Europe Today: Third round of Ukraine peace talks to kick off in Geneva

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12 hours ago

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June 13, 2026

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Europe Today: Third round of Ukraine peace talks to kick off in Geneva

Tune in to Euronews’ new flagship morning programme at 8 am Brussels time. In just 20 minutes, we bring you up to speed on the biggest news of the day.

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